With the latest news from the Gulf of Mexico suggesting an end to BP’s horrific leak may be in sight, and with the follow-up stories on the recent Duck Boat disaster in Philadelphia fading from view, I propose we take a little time to reflect on the human factors behind the crises and even, perhaps, some take-aways for HR.
Consider this recent write-up from the Society for Industrial and Organizational Psychology. Actually, it’s a joint write-up by Cliff Boutelle, SIOP’s head of information, and Rhona Flin, a professor of applied psychology at the University of Aberdeen’s Industrial Psychology Research Center.
Call Flin the guru of decision-makers’ competence and abilities during catastrophes, if you will. She’s been researching North Sea offshore oil safety since 1987, a year before the Piper Alpha oil platform fire and explosion in Great Britain left 167 people dead. In her studies, including of Piper Alpha, she finds common threads that led to problems because of incident commanders’ inabilities to immediately assess and be aware of developing situations.
Mind you, this write-up casts no aspersions about what went wrong or who did what on the Deepwater Horizon oil rig or the Duck Boat, or the barge that hit it. But who hasn’t wondered, knowing something had to be tied to someone, somewhere? Read what Flin says about how faulty the assessment and training is, in these industries and many others, of installation and production managers who may have to become crisis managers with only a split second to make a decision that could save or lose lives.
Read what she says about what went right when Captain Chesley Sullenberger landed his plane in the Hudson River in 2009. It all came down to training — something called crew resource management teamwork — and it can be translated to a myriad and variety of team contexts in many different industries where danger may lurk.
Even for the seemingly safest of organizations, her views on crisis leadership might shed some light on the importance of having the right person, with the right training, at the helm when the ship starts going down.