Category Archives: training

Safe and Secure, or Not So Sure?

The good news coming out of a recent CareerBuilder survey is that the overwhelming majority of employees (93 percent) feel their office is a safe, secure place to work.

A few other findings from the Chicago-headquartered employment website and HR software provider’s poll of 3,031 full-time, United States-based workers are less encouraging.

Some of these same employees, it seems, are less confident that their employers are adequately equipped to address specific threats in the workplace.

For example, 17 percent of those surveyed by CareerBuilder said they do not feel their workplaces are well-protected in case of a fire, flood or other disaster, and 26 percent don’t think their companies have an emergency plan in place should such events occur. Nineteen percent indicated their workplaces are poorly safeguarded from weather-related threats, and 26 percent don’t believe their organization has an emergency plan for responding to extremely severe weather.

In addition, 31 percent of respondents said they don’t feel their workplaces are well-protected from a physical threat posed by another person, and 41 percent said their company has made no provisions for handling such an attack.

This past February, I spoke with Michelle Colosimo, director of Black Swan Solutions, a Waukesha, Wis.-based provider of crisis management technology and services, about what employers can do to prepare workers for threats to their physical safety while on the job. More specifically, we talked about the importance of putting plans in place for an active shooter event in the workplace.

I sought Colosimo’s insight for an hreonline.com piece focusing on some of the tools and resources available to help employers equip employees to react should such an unthinkable scenario ever unfold in their office. (Incidentally, an expanded, more in-depth feature on this topic is set to run in our May print issue.)

HR leaders are faced with “a huge undertaking” in the event an active shooter descends on the workplace, said Colosimo at the time.

“Accounting for everyone is a big challenge. So, [HR] has to coordinate all of these things beforehand—What do you need to prepare for? And, what will you need to do when and if this does happen?”

Earlier this week, I reached out to Michelle for her take on the results of this CareerBuilder survey. She reiterated the need to have processes in place to potentially prevent an active shooter incident, and to provide employees with ways to anonymously report concerning behaviors or comments from another individual.

“If a report is made, the organization needs to have a threat assessment team in place to review each threat, and determine appropriate action needed to address the potential concern,” she says.

But, even the best, most comprehensive plan may not thwart an attacker, unfortunately.

“So, it’s critical that the organization train employees ahead of time on steps they need to take, as an individual, to protect themselves if an incident were to [take place],” she says.

Conducting realistic drills and active-shooter simulations and providing workers with practical tools and steps to follow also helps create “better muscle memory” in employees, she says, “so they take proper action when a crisis occurs.”

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DOL Gives a Holiday Gift to Parents

I’m not usually one for repeating content here one week to the next, but I simply had to share news of this pretty sizable gift while we’re all in the midst 510042321-- parents & newbornof the gift-giving season.

In an announcement last Thursday, the U.S. Department of Labor put significant money — up to $25 million in grants — where President Obama’s mouth has been in his support of working families struggling with today’s workforce realities.

Essentially, the grants will support public-private partnerships that bridge gaps between local workforce-development and child-care systems. Funded programs will enable parents to access training and customized support services needed for jobs primarily in information technology, healthcare and advanced manufacturing, though not necessarily confined to just those three.

The money, according to the DOL, will become available to these partnerships beginning in the spring and will be aimed at helping parents obtain affordable, quality child care so they can “pursue education and training opportunities leading to good jobs in growing industries.”

As U.S. Secretary of Labor Thomas E. Perez puts it in his announcement of the initiative:

“For too many working parents, access to quality, affordable child care remains a persistent barrier to getting the training and education they need to move forward on a stronger, more sustainable career path. Our economy works best when we field a full team. That means doing everything we can to provide flexible training options and streamlined services that can help everyone in America realize their dreams.”

This move by the government certainly underscores the attention employers and work/life experts have been paying to the needs of working parents lately. A search of this HRE Daily site, starting with my post last week lamenting the slow motion paternity leave seems to be in, along with this search of our parental-leave news analyses on our magazine’s HREOnline site, shows this push — some might even call it competition — by organizations to prove they’re family-friendly will be a hot agenda item heading into 2016.

Hopefully, employers and government agencies can come together and really start engaging in a national dialogue as opposed to each entity trying to outdo the other.

This move by the DOL seems to be a step toward that coming-together idea. It stipulates that grants up to $4 million will be awarded to partnerships that include the public workforce system, education and training providers, business entities and local child-care or human-service providers; more importantly, the release states, “all partnerships must include at least three employers.”

Personally, if this truly does lead to my kids, and my kids’ kids, having more at their fingertips than I did to survive the chaos of young parenthood coupled with work and the constant struggle to get ahead, then the gift is for me too.

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HR, Training and the ‘Gig’ Economy

New survey data finds few organizations are investing in their employees’ training and development these days, and I’m beginning to think the “gig economy” may have something to do with it.

Saba, a global provider of talent management solutions, just released additional findings from its spring Global Leadership Survey, in which it found that a mere 13 percent of companies worldwide invest in talent-management programs to further employees’ growth and career path.

For those companies that are providing training, only 35 percent are offering career development opportunities online. And, according Saba, the majority of employees (57 percent) are simply getting their training from “on the job” experience.

“Understandably, companies are focused on bottom line growth and results,” said Emily He, Chief Marketing Officer at Saba. “Unfortunately, many organizations don’t consider the career development of their employees a part of that growth equation — but they should. ”

However, a piece in today’s New York Times titled “Rising Economic Insecurity Tied to Decades-Long Trend in Employment Practices,” shows how the rise of the “gig economy”  (think Uber or Lyft, for examples) is changing all sorts of expectations — including compensation and training — on both the employers’ and workers’ sides.

According to the NYT piece, tens of millions of Americans are now involved in some form of freelancing, contracting, temping or outsourcing work:

The number for the category of jobs mostly performed by part-time freelancers or part-time independent contractors, according to Economic Modeling Specialists Intl., a labor market analytics firm, grew to 32 million from just over 20 million between 2001 and 2014, rising to almost 18 percent of all jobs. Surveys, including one by the advisory firm Staffing Industry Analysts of nearly 200 large companies, point to similar changes.

So perhaps it’s no wonder that companies are devoting less time to training programs when they only expect to use such workers for short-term projects:

Since the early 1990s, as technology has made it far easier for companies to outsource work, that trend has evolved beyond what anyone imagined: Companies began to see themselves as thin, Uber-like slivers standing between customers on one side and their work forces on the other.

The piece also includes David Weil’s — who runs the Wage and Hour Division of the United States Labor Department — description from his recent book, The Fissured Workplace, of how investors and management gurus began insisting that companies pare down and focus on what came to be known as their “core competencies,” such as developing new goods and services and marketing them.

Far-flung business units were sold off. Many other activities — beginning with human resources and then spreading to customer service and information technology — could be outsourced. The corporate headquarters would coordinate among the outsourced workers and monitor their performance.

“In the past, firms overstaffed and offered workers stable hours,” said Susan N. Houseman, a labor economist at the W. E. Upjohn Institute for Employment Research. “All of these new staffing models mean shifting risk onto workers, making work less secure.”

The NYT piece notes that, while only representing a limited corner of the nation’s approximately $17.5 trillion economy, other types of workers are watching with trepidation how organizations are moving toward the “gig economy” model.

Indeed:

…[E]ven many full-time employees share an underlying anxiety that is a result, according to the sociologist Arne L. Kalleberg, author of Good Jobs, Bad Jobs, of the severing of the “psychological contract between employers and employees in which stability and security were exchanged for loyalty and hard work.”

While outsourcing and “gigging” jobs may cut organizations’ short-term costs in some areas (such as training and development efforts)  Saba’s He nonetheless emphasizes the need for companies to invest in training their workforce if they expect to succeed in the long run:

“Not only is talent management and training an integral part of workforce development, it’s proven to be a driving factor in the long-term growth and success of an organization.”

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Choosing Between Faith and Work

By now, most everyone has heard of or read about the U.S. Supreme Court’s 8-1 decision in favor of Samantha Elauf, the woman who brought suit against clothier Abercrombie & Fitch, claiming the company did not offer her a job because her religious identity violates Abercrombie’s “look policy.”

In the opinion for the majority, Justice Antonin Scalia wrote:

“An applicant need show only that his need for an accommodation was a motivating factor in the employer’s decision, not that the employer had knowledge of his need.”

While the Court’s decision may introduce changes in the way employers screen and hire applicants in future, Simran Jeet Singh, the senior religion fellow for the Sikh Coalition and a PhD candidate at Columbia University, writes in an opinion piece for the Washington Post that the ruling also serves as an opportunity to “improve existing legislation on workplace discrimination and religious freedom.”

Singh says Elauf also demonstrated that she recognizes her case would have bearing for a number of different communities. “I am not only standing up for myself, but for all people who wish to adhere to their faith while at work,” she said, following the oral arguments. “Observance of my faith should not prevent me from getting a job.”

Indeed, according to Singh:

Americans are one step closer to not having to choose between their faith and their work.

On the employer side, however, the decision “dramatically” changes the standards that apply to employers, says Michael Droke, a Seattle-based partner at the international law firm Dorsey and Whitney’s labor and employment division, because it removes the requirement that an employee or applicant request a religious accommodation, if the employer’s motive is later deemed a violation of Title VII.

“The Abercrombie decision calls into question common provisions in many employee handbooks. Employers should immediately review their handbooks and policy manuals to determine those issues which could cause discrimination,” Droke says.

He also says the decision “reinforces the importance of involving the human resources function any time a protected class is, or could be, involved in making an employment decision.”

Droke notes the Abercrombie decision also reinforces the importance of manager training, all the way down to the lowest level in-store supervisor.

“Manager training is particularly important for companies with employees in a large number of locations,” he says. “Geographically dispersed companies, like Abercrombie & Fitch, often require location or regional management to make key employee decisions.  This case reemphasizes the need to give management the employee relations tools and knowledge they need to make lawful employment decisions.”

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Here’s an Overnight Cure for Bias?

Here’s a question you might want to ponder … or maybe even sleep on. Can we snooze our gender and racial biases away?

ThinkstockPhotos-163819282Well, apparently researchers at Northwestern University, the University of Texas at Austin and Princeton University thought enough about that question to conduct a study. And guess what? They found that biases can indeed be counteracted while people sleep.

In the study, posted this week on the Science magazine website, researchers found that information recently stored in the brain can be integrated with other information during sleep and transformed into stable representations through a process known as systems-level consolidation.

“Taking into consideration the role of sleep in memory consolidation, we adapted procedures for reducing implicit social biases and reactivating this training during sleep,” the researchers said.

You can read more about how the study was conducted at Science. But cutting to the chase, the researchers “reactivated counterbias information during sleep using subtle auditory cues that had been associated with counterbias training.”

In the study, electrodes recorded the brain activity of participants as they napped. Then, during periods of deep sleep, one of the sound cues from the association test was repeatedly played.

As Xiaoqing Hu — postdoctoral fellow at University of Texas at Austin and one of the study’s researchers — writes in a piece appearing on The Conversation: “Prior research on prejudice and stereotyping shows that extensive counter-bias training can lessen automatic stereotyping. Building on this bias reduction and sleep-based memory consolidation research, we aimed to test whether people can further process such counter-bias memories during sleep. Can such learning reduce long-lasting stereotypes and social biases?

The researchers found that pre-existing stereotypes associated with the sound cue replayed during sleep were significantly reduced when the participant woke up …

 “We were surprised that this sleep-based intervention was so powerful when participants woke up: the biases were reduced by at least 50 percent relative to the pre-sleep bias level. But we were also surprised at how long the effect lasted. At the one-week follow-up test, the sleep-based intervention was still effective: bias reduction was stabilized and was significantly smaller (approximately 20 percent) than its baseline level established at the beginning of the experiment.”

As you might expect, those involved in the research acknowledge more work is needed. So, at least for the time being, you might want to hold off retrofitting your nap room—for the few of you who  have one—to include this kind of intervention or adding a sleep component to next year’s bias-training program.

Let’s hope your bias-training efforts don’t already induce said sleep.

 

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Training Tutorial: ‘Please Steal Our Idea’

While many of us were off work and enjoying the Memorial Day holiday yesterday, the New York Times ran a piece on the ongoing efforts of Jon Stewart — the soon-to-be-departing host of The Daily Show — to get more veterans working in the entertainment industry.

According to the piece, Stewart and his show’s production team have been running a “five-week industry boot camp designed to bring young veterans into the television business,” regardless of whether they share Stewart’s political viewpoints.

The boot camp actually got its kick start (excuse the pun) in 2013, when American Corporate Partners, a mentoring nonprofit group, “asked Mr. Stewart to take a veteran under his wing and help find that person a job in television, which involved making a few calls,” according to the piece, but “Jon said he wanted to help, but wanted to do more than just drop his name,” said Sid Goodfriend, who runs the program.

Instead, the staff of “The Daily Show” developed an intense five-week immersion program to give veterans a crash course in their business, with behind-the-scenes looks at areas including talent booking and editing. And while they put the out word to veterans’ groups, they didn’t mention that the camp was at “The Daily Show” in an attempt to weed out fans and focus instead on veterans who really wanted to work in the industry.

Stewart and his show developed the program over the last three years without publicizing it, according to the NYT piece, but now, “because Mr. Stewart is preparing to leave the show, he has taken it into the open, urging other shows to develop their own programs to bring more veterans into the industry.”

“This is ready to franchise. Please steal our idea,” Mr. Stewart said in an interview at his Manhattan studio recently. “It isn’t charity. To be good in this business you have to bring in different voices from different places, and we have this wealth of experience that just wasn’t being tapped.”

While the entertainment industry may be much different than other industries we often cover, it’s always encouraging to see efforts being made to get more veterans not only back into the workforce, but into positions they are actually interested in as well.

The only question now is: Is your organization brave enough to steal Stewart’s idea and make it your own?

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Osama bin Laden: HR Leader?

When you’re running an operation whose business is creating mass casualties of innocent bystanders at various locations throughout the world, you need a strategic plan. You need a sophisticated recruiting program. You need a training program. You need a development program. These subjects weighed heavily on the mind of Osama bin Laden, recently declassified documents from the Central Intelligence Agency show.

The documents, which were seized by U.S. commandos after they stormed the terrorist leader’s hideout in Abbottabad, Pakistan during the May 2, 2011 operation that culminated in bin Laden’s death, include a series of planning memos that Agence France-Presse disconcertingly suggests “paint a picture of the jihadist leader operating almost as the director of human resources at a struggling multinational.”

This particular multinational (let’s call it Al-Qaeda Corp.) had a rather unique business model, but all the same its leaders struggled with finding and deploying the right mix of talent to accomplish its core objective (killing lots of civilians).

“Please enter the requested information accurately and truthfully. Write clearly and legibly. Name, age, marital status. Do you wish to execute a suicide mission?” So reads Al Qaeda’s application form, which included this gem as well: “Who should we contact in case you become a martyr?”

bin Laden clearly was concerned about operational efficiencies, as revealed by a document he wrote calling for a professional training program: “One of the specialties we need that we should not overlook is the science of administration.” The organization needed motivated young volunteers with qualifications in science, engineering and office management as well as deep religious convictions, according to the document.

AQ Corp. was bedeviled with talent-deployment issues, as another document reveals: “The other brothers are new and we rushed to send them very quickly, before their security was exposed or their residency documents expired.”

Retention and turnover may also have been an issue: the same document cites a volunteer who was able to stay a couple months because he had to return home: “We have him an academic explosives course and he travelled back before his residency expired and we have not heard from him since he left. … We hope that we hear from him very soon.”

bin Laden was concerned that young recruits who were capable of infiltrating the West lacked adequate patience and training to accomplish their missions. “We need a development and planning department,” he wrote. He wanted to create a center of excellence, of sorts, compiling jihadist best practices and research to create a more effective breed of jihadist.

Outreach activities were also part of the mix: bin Laden was apparently planning a PR campaign to mark the 10th anniversary of the Sept. 11 attacks. But thanks to Seal Team 6, he wasn’t able to make it  to the celebration.

 

 

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Obama’s New TechHire Initiative

President Obama has announced the Department of Labor’s  TechHire initiative as part a new campaign to work with communities to get more Americans rapidly trained for well-paying technology jobs.

According to the White House, TechHire is “a multi-sector initiative and call to action to empower Americans with the skills they need, through universities and community colleges” but also nontraditional approaches such as “coding boot camps,” and high-quality online courses that can rapidly train workers for a well-paying job, often in just a few months.

According to the White House memo:

Employers across the United States are in critical need of talent with these skills. Many of these roles do not require a four-year computer science degree. To give Americans the opportunity they deserve, and the skills they need to be competitive in a global economy, we are highlighting TechHire partnerships.

The initiative includes:

  • A $100 million H-1B grant competition by the Department of Labor to support innovative approaches to training and successfully employing low-skill individuals with barriers to training and employment including those with child care responsibilities, people with disabilities, disconnected youth, and limited English proficient workers, among others. This grant competition will support the scaling up of evidence-based strategies such as accelerated learning, work-based learning, and Registered Apprenticeships.
  • Expanded regional employer hiring and paid internships for IT jobs (e.g., coding, web development, project management, cybersecurity) sourced from accelerated training programs based on demonstrated competencies instead of only selecting candidate using standard HR ‘markers’;
  • Expand slots, upgrade quality, and diversify participants in accelerated training pipeline – expand local programs like coding boot camps, the best of which have 90 percent job placement rates – to enable more Americans to master the skills required to fill technology jobs and create a strong pipeline of technology talent that local employers demand and will hire that can be ready in months not years; and
  • Support from locally intermediaries – municipal leadership, workforce development programs and other local resources – that help connect people to jobs based on their skills and job readiness and help employers engage local talent trained in both alternative and traditional programs.

To kick off TechHire, 21 regions, with more than 120,000 open technology jobs and more than 300 employer partners in need of this workforce, are announcing plans to work together to new ways to recruit and place applicants based on their actual skills and to create more fast track tech training opportunities.

Examples of TechHire Community commitments include:

  • St. Louis, MO. A network of over 150 employers in St. Louis’ rapidly expanding innovation ecosystem will build on a successful Mastercard pilot to partner with local non-profit Launchcode, to build the skills of women and underrepresented minorities for tech jobs, and will also place 250 apprentices in jobs in 2015 at employers like Monsanto, CitiBank, Enterprise Rent-a-Car, and Anheuser Busch.
  • New York City, NY. With employers including Microsoft, Verizon, Goldman Sachs, Google, and Facebook, the Tech Talent Pipeline is announcing new commitments to prepare college students in the City University of New York (CUNY) system for and connect them to paid internship opportunities at local tech companies. NYC will also expand successful models like the NYC Web Development Fellowship serving 18-26 year olds without a college degree in partnership with the Flatiron School.
  • State of Delaware. The new Delaware TechHire initiative is committing to training entry-level developers in a new accelerated coding bootcamp and Java and .Net accelerated community college programs giving financial institutions and healthcare employers, throughout the state, access to a new cohort of skilled software talent in a matter of months. Capital One, Bank of America, Christiana Care and others are committing to placing people trained in these programs this year.
  • Louisville, KY. Louisville has convened over 20 IT employers as part of the Code Louisville initiative to train and place new software developers, including Glowtouch, Appriss, Humana, ZirMed, and Indatus. Louisville will build on this work in support of the TechHire Initiative: the city will recruit a high-quality coding bootcamp to Louisville and establish a new partnership between Code Louisville and local degree granting institutions to further standardize employer recognition of software development skillsets.

With more than half a million unfilled jobs in information technology across all sectors of the economy, the initiative could be poised to help employers fill their high-tech talent gaps.

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Putting Pre-Release Prisoners to Work

So many of the budget and spending decisions coming out of Washington leave me scratching my head. But one I saw last week, 126268666 -- prisoner workingthis announcement by the U.S. Department of Labor about a $5 million funding opportunity to link inmates to jobs before they’re even released, makes a whole lot of sense.

It also makes sense that this opportunity — providing employment services pre-release and steady support as they transition back to their communities — is open to county, municipal and regional jails and correctional facilities. It’s these prisoners — convicted of lesser crimes, for the most part, than those housed in federal institutions — who probably just need that kind of boost to turn their lives around and stop lingering, dangerously, outside the mainstream.

The grant supports a pilot project announced last year, Linking to Employment Activities Pre-release (click the link provided on this linked page), that places American Job Centers inside these local jails. There, soon-to-be-released inmates can access job-placement services and counseling to increase their chances of getting work without going through that uneasy “limbo” between living behind bars and earning a living.

“There is no such thing as a spare American,” says U.S. Secretary of Labor Thomas E. Perez, “so we need to meet people where they are and help them overcome barriers. These grants will give soon-to-be-released inmates a real shot at success, keep our communities safe and go a long way toward breaking the cycle of incarceration that has plagued so many families around the country.”

Amen to that. I know such a family. I can attest to the heartache each member of that family feels watching their loved one struggle and stumble and wade through the uncertainty and disillusion of trying to land a job fresh out of a county jail. The level of the offense that put him there pales in comparison to the crime of his feeling turned away, time after time, as applications are completed, resumes sent, and calls for interviews just never come.

I pray for him every day that he’s not becoming tempted to give up on the rest of his life altogether.

It’s heartening to see, in this list of felon-friendly employers on the exoffenders.net website, just how many organizations have acknowledged the part the business community can play in giving ex-cons a chance. At the time I’m writing this, I count 129 companies, though the list is ever-changing.

Granted, there are many more groups forming and efforts under way to put ex-cons to work, but it’s nice to see — on the felon-friendly list — that just-released prisoners have a place to go to get started and stand a fighting chance.

And granted, these businesses aren’t the only ones that “get it,” that recognize the positives — not just to society, but to their organizations as well, through branding, recognition and the ability to cast a wider net to find the right person for the job.

In a story we published five years ago about a similar effort, at Connection Training Services, a Philadelphia-based organization helping recently released offenders re-enter the workforce, Ronnie Dawson, a job developer at CTS, points out one more positive:

“In most cases, people who are being released from incarceration can be your hardest-working employees because they need the job versus wanting the work.”

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Not Ready for the Real World?

college studentsBrace yourselves, HR leaders: Some recent research suggests you may have your hands full with this next wave of employees about to join the workforce.

Earlier this week, the Association of American Colleges and Universities released Falling Short? College Learning and Career Success, which finds today’s college students ill-equipped to make the transition from campus to career, at least in employers’ eyes.

The report, conducted by Hart Research Associates, summarizes findings from two national surveys: one of business and non-profit leaders, and a second poll of current college students.

In the first survey, only about one-quarter of 400 employers said that recent graduates are well-prepared in terms of critical thinking and analytic reasoning, written and oral communication, complex problem solving, innovation and creativity, and applying knowledge and skills to real-world settings. Around 30 percent said the same with regard to new grads’ ethical judgment and decision-making skills.

Not surprisingly, students disagree with this assessment, as more than 60 percent of the 613 college students surveyed rate themselves as well-prepared with respect to critical thinking and analytic reasoning, written communication, teamwork skills, information literacy, ethical judgment and decision making, and oral communication.

This report’s release comes on the heels of a Council for Aid to Education test of nearly 32,000 students, the results of which suggest that four in 10 U.S. college students graduate without the complex reasoning skills to manage white-collar work. For example, the 40 percent of tested students who failed to meet a standard deemed as “proficient” were “unable to distinguish the quality of evidence in building an argument or express the appropriate level of conviction in their conclusion,” the Wall Street Journal reports.

The exam, known as the Collegiate Learning Assessment Plus, was administered at 169 colleges and universities throughout 2013 and 2014, in an effort to measure the “intellectual gains made between freshman and senior year,” evaluating “things like critical thinking, analytical reasoning, document literacy, writing and communication—essentially mimicking the baseline demands for professionals,” according to the Journal .

Taken together, the data from these studies paint a grim portrait of college kids’ prospects for success in the working world, at least early on in their careers.

Employers taking part in the AAC&U have some suggestions for making that picture a bit brighter.

These companies strongly endorsed putting an emphasis on applied learning, with 87 percent saying they are “somewhat more likely” or “much more likely” to hire a college graduate if he or she had completed a senior project in college. Sixty percent said all students should be expected to complete a significant applied learning project before graduation, while 96 percent said all students should have educational experiences that teach them how to solve problems with people whose views are different from their own.

These are just a few specific steps toward better preparing the workforce’s next generation for taking the leap into the workplace, of course. But, in a broader sense, one theme emerging from this research is that more employers are seeking the prized—if increasingly elusive—blend of both field-specific and more wide-ranging knowledge and skills.

“Very few [organizations] indicate that acquiring knowledge and skills mainly for a specific field or position,” the AAC&U report notes, “is the best path for long-term success.”

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