No one wants to be hospitalized for a serious illness. But if that happens to be your fate, I’m sure you’d find it comforting to know that the nurses caring for you were at the very least a good fit for their jobs.
Certainly, the folks in Tenet Healthcare’s HR department are operating (forgive the pun) under that assumption. In a session entitled “Tenet Healthcare Uses New Assessments to Reduce Nursing Turnover” at the HR Technology® Conference, Tenet’s Vice President of HR Joe Gage shared how the hospital successfully leveraged assessment software to ensure the right nurses were being hired for their jobs.
For many in the audience, I suspect hiring has yet to become a high priority, with unemployment still near 10 percent. But as Gage reminded attendees, it continues to be very much an issue for hospital, which still stuggle to fill key nursing positions.
Gage told attendees on Thursday afternoon how Tenet uses PeopleAnswers to build custom Performance Profiles based on incumbent population for its hospital units, such as emergency, medical/surgery or critical care units. The net result of this was a more rigorous, though not necessarily time-consuming, assessment process that led to an improvement in quality of hire and a reduction in early turnover of 47 percent over an 18-month period.
Having the best talent in place is obviously good news for patients and hospital administrators alike. But Gage noted that it’s also good for recruiters, who automatically receive candidates in their applicant racking system (Taleo, in this case) who are ranked by fit.
Gage noted how the software also supported Tenet’s onboarding process by generating a guide that tells managers about new hires, including their likes and dislikes and how they respond to stress.
Among the various components of a comprehensive talent-management suite, assessment software certainly isn’t the first piece that comes to mind. But Tenet’s presentation hammered home its importance—especially in a hospital setting.