It’s tough to be a good listener in the workplace these days — even if you consider listening one of your strengths. That’s according to #ListenLearnLead, a new survey out from Accenture today based on responses from 3,600 professionals from 30 countries.
Nearly all of the respondents (96 percent) consider themselves to be “good listeners,” yet 98 percent report that they spend part of their workday multitasking and 64 percent say that listening “has become significantly more difficult in today’s digital workplace.”
Interestingly, though, despite the plethora of smartphones, tablets and other must-have yet highly distractable devices in today’s modern office, the most-cited distractions by the respondents were of the more old-school variety: When asked what interrupts their workday the most, 79 percent cited telephone calls and 72 percent cited unscheduled meetings and visitors. That compares to the 30 percent and 28 percent, respectively, who cited instant messaging and texting.
Rampant multitasking is a routine part of the workday, judging by the survey’s results: Eight in 10 respondents say they multitask on conference calls with work emails, instant messaging, personal emails, social media and reading news and entertainment. Perhaps this is something to keep in mind for your next conference call: if you’re the presenter, try and keep things lively, quick and fast, otherwise your presentation could lose out to the latest goings-on of the Kardashian clan as bored attendees seek relief via their smartphones.
In keeping with general trends, respondents have mixed views on the benefits of technology in the workplace: 58 percent believe technology enables leaders to communicate with their teams easily and quickly, and nearly half cite its ability to enable flexible work from anywhere. However, 62 percent of women and 54 percent of men view technology as “overextending” leaders by making them too accessible. Majorities also agree that information overload (55 percent) and rapidly evolving technology (52 percent) are among the top challenges facing leaders today.