In the never-ending quest to boost HR’s profile in the C-suite, CHROs must first surround themselves with top-notch talent in their own departments, according to new research from Korn Ferry.
The problem, the same survey finds, is that serious talent gaps exist within the HR suite.
The Los Angeles-based advisory firm recently polled 189 chief human resource officers, finding that “as the HR function becomes more strategic and high-profile, HR professionals need to step up their game when it comes to business insights and achieving results,” according to a Korn Ferry statement.
More specifically, CHROs were asked to name the skills they find are most lacking as they search for human resources talent.
A mere 4 percent reported having no difficulty finding the necessary skills to round out their HR teams. Otherwise, respondents said:
- Business acumen (41 percent)
- Ability to turn strategy into action (28 percent)
- Intellectual horsepower (10 percent)
- Analytical skills (7 percent)
- Diversified experience (6 percent)
- Relational skills (3 percent)
- Technical skills (1 percent)
Of course, the role of the HR function, and the CHRO, is much more complex than it was even five short years ago, says Joseph McCabe, vice chairman of Korn Ferry’s Global Human Resources Center of Expertise.
“Disruptors such as digitization and globalization are creating an environment of constant organizational change,” says McCabe. “HR leaders must understand the business challenges that occur as a result of these disruptions, including the impact on the business strategy, and be able to quickly adapt and act.”
The Korn Ferry poll allowed respondents the chance to do a bit of self-examination as well, asking CHROs what competencies were most important to helping them handle the ever-changing environment in which they operate.
By far, the most common response was “tolerance for ambiguity,” cited by 52 percent of the CHROs surveyed. Twenty percent pointed to the confidence to make bold, yet informed decisions as most critical, followed by the ability to sustain analytical thinking and motivate others (11 percent) and the ability to listen to and accommodate others’ methods (6 percent).
The study finds that a failure to cultivate both “hard” and “soft” skills could be costly for a CHRO; a reality that respondents seem to recognize. Indeed, when asked to name the top reason that a CHRO would get fired from an organization, the largest percentage (37) said “personality issues/inability to work well with or lead others,” with 34 percent reporting that an “inability to direct connect HR efforts to tangible business outcomes” would be the most likely cause for being let go.
“Today’s CHROs are judged both on what they do and how they get things done,” says McCabe. “While it’s critical that HR must act quickly to adapt to changing business strategy, it’s also important to align their team and other key leaders to foster engagement and a shared vision.”