HR’s Role in Aiding Ailing Employees

We all know this standard bit of wisdom: When you’re told you have a major disease — like cancer — one of the first things you should do is get a second opinion from another doctor. However, employees at some organizations may have an easier time getting that second opinion than their counterparts at other companies, according to a recent survey from the Northeast Business Group on Health.

86507521The NEBGH conducted a benchmarking survey on employers and cancer care with self-insured companies representing 1.2 million covered employees, along with interviews with cancer experts and benefits professionals and two workshops held last year. The resulting report, Employers and Cancer Care Quality: A Closer Look, finds that nearly half the employers do not offer third-party second opinion services — a finding the NEBGH says is important not only because data shows that second opinions can often reveal an initial misdiagnosis or point to a different treatment path, but because health plan-directed second opinions are sometimes mistrusted by employees.

Less than half the survey respondents say they have a network of high-performing oncology providers in place, and results also show there are “variations and gaps” in the non-clinical support services they offer, such as treatment navigation, emotional counseling and financial-planning services.

“Another major gap highlighted in our work is the lack of accessible, organized and systematic communication efforts directed to employees [diagnosed with cancer],” says Dr. Jeremy Nobel, executive director of NEBGH’s Solutions Center, which oversaw the report.

Most employees diagnosed with cancer choose to continue working during treatment, partly because doing so “helps them cope,” according to a survey conducted last year by Harris Interactive on behalf of the group Cancer and Careers. More employees are choosing to share their cancer diagnosis with their supervisors, according to Brenna Haviland Shebel, director of the National Business Group on Health’s Institute on Healthcare Costs and Solutions. It’s incumbent upon HR, these experts say, to ensure that employees who are waging battle against cancer are equipped with the knowledge and support necessary to get what they need while fighting to regain their health.