Will giving boorish bosses a taste of their own medicine help them see the error of their ways, or just exacerbate an already tense situation? Is combating bad behavior with kindness the way to go, or does taking that tack only lead to compassionate co-workers being seen as easy marks?
Well, a study that’s set to be published in the Journal of Applied Psychology suggests that neither strategy is all that effective, and we might need to start looking for a new approach altogether.
Over a six-month period, a team that included researchers from the University of Notre Dame surveyed 244 employees from several organizations about their bosses’ behavior as well as their own.
Not surprisingly, the authors found that simply trying to avoid a superior who engages in offensive behavior—or, conversely, attempting to fight aggression with aggression—did little to discourage an obnoxious supervisor from acting obnoxiously.
Another result, however, seems to “clash with common sense,” Charlice Hurst, assistant professor at Notre Dame’s Mendoza College of Business and co-author of the study, recently told the Washington Post.
The investigators undertook this research with the hypothesis that showing ill-mannered managers empathy and generosity could help curtail their unruly behavior in the future.
But, the survey found abusive bosses “didn’t respond to followers being positive and compassionate, and doing things to be supportive and helpful,” according to Hurst.
In the paper, Hurst and colleagues suggest that a churlish manager may simply look at a subordinate’s extra effort—an unsolicited offer to help share the supervisor’s workload, for example—as part of the employee’s job, and thus feels no obligation to treat him or her any differently.
So, offering a helping hand is met with apathy. The passive-aggressive route leads nowhere. Responding in kind only stokes the hostile manager’s fire. What’s an employee (and an employer) to do?
This paper hasn’t exactly answered that question, but Hurst does give some advice on how not to handle such a scenario.
“I think companies have to create cultures where abusive supervisors are not acceptable, and they have to implement policies for employees to report being bullied,” she told the Post. “For individuals, you’re only going to make your situation worse if you try to retaliate or try to withdraw or hunker down.”
Naturally. Companies should already be working hard to create and maintain such an environment, and should be encouraging employees to step forward when they’ve been subjected to poor treatment at the hands of a supervisor. And, while this research may not provide a definitive solution to the problem, it certainly offers more evidence of the type of havoc that a belligerent boss can wreak on your organization.