Just as in marriage, trust is an important component of a well-running organization.
But a new poll by Maritz suggests that trust is waning within the walls of Corporate America.
Approximately one-quarter of employees report having less trust in management than they did last year, and only 10 percent of employees trust management to make the right decision in times of uncertainty.
The percentage increases to 16 percent among employees 18-24 years of age who only recently entered the workforce and didn’t directly experience many of the management scandals of the past 10 years, according to the online survey of 1,857 individuals who work 30+ hours a week, are at least 18 years of age and are not self-employed.
And the feedback only gets grimmer for management:
Slightly more than one in 10 Americans (14 percent) believes their company’s leaders are ethical and honest. In addition, the poll found that only 12 percent of employees believe their employer genuinely listens to and cares about its employees, and only seven percent of employees believe senior management’s actions are completely consistent with their words.
“Employee trust is such a critical factor for success, especially given what the American workforce has faced the past several years. This data paints such a dire picture of employee trust levels, management must ask themselves how they can better engage with their people,” said Rick Garlick, Ph.D., senior director of strategic consulting and implementation, Maritz Hospitality Research Group.
“A strong indicator of management mistrust is lack of shared values,” he continued. “Companies must align their overall values as an organization with those individual values of their people. Knowing that you work for a company whose values are similar to yours drives loyalty and strengthens trust.”
So, sharing values can build trust between partners? Sounds like good advice for both marriage and business.